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Dealing w/ Difficult
Managed Care Patients
Dr. Dan Cruoglio

BTC Cruoglio, Dan – Dealing w/ Difficult Managed Care Patients
In this audio webinar, Dr. Dan Cruoglio identifies the difficulties in dealing with managed care patients when there is a “go-between” like,1) a need for medical referral, or 2) having an Organized Delivery Service (ODS) like Triad or ACN needing to first authorize care. Dan talks about how to best deal with this situation including first completing your “report of findings” so patients are fully aware of why/what treatment is required BEFORE addressing finances. The patient may believe they are entitled to a certain amount of care, but they must also understand the ODS must first determine if recommended care is medically necessary.

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